Customer Service for Landscape Maintenance
The maintenance customer service specialist is a developmental position within the maintenance sales department that supports the account representatives. This role partners with the Account Representatives to meet or exceed customer expectations. Support provided by the maintenance service specialist should allow the account representatives to increase their efficiency and the amount of time spent on revenue producing functions as compared to research, administrative or other non-revenue producing functions.
An individualized training plan shall be established for each maintenance service specialist. The purpose of the training plan is to aid in continuous learning and personal development, to enhance the ability to take on increasingly larger account responsibility over time, and to facilitate promotion to the Account Representative position.
REQUISITE KNOWLEDGE, SKILLS, & ABILITIES: